Customer Service

We will always provide knowledgeable assistance and service-par-excellence in order to satisfy your needs. We deliver great value and great products. With friendly customer service, our goal will always be to guarantee your satisfaction.

HOURS AND DAYS OF OPERATION:

Customer Service, Sales: Mon.-Fri. 7:30am-4:30pm
Local deliveries: Same day or Next day. No charge & No minimum. UPS shipping: Orders placed by 3:30pm will be shipped the same day. During excessive fuel prices, fuel surcharges may be applied.

PRICES:

Our prices are subject to change without notice due to market changes and fluctuations in foreign currencies.

FREIGHT:

Orders above $450 will be shipped UPS ground freight pre-paid. However, EuroGourmet reserves the right to charge the freight on bulk, heavy shipment, special orders or air shipments. Shipments to distributors do not apply.

DAMAGED PRODUCTS:

All claims must be turned in within 48 hours of receipt to ensure proper credit or exchange of products.

RETURNS OR EXCHANGES:

EuroGourmet stands behind all of its products, offering 100% satisfaction guaranteed. We will accept any returns of any of our products in good condition. Special order returns will be subject to a restocking fee.

TERMS:

All first orders are shipped COD unless a credit application has been approved ahead of time. All invoices are due upon receipt. Any invoices unpaid after 30 days will be subject to late fees and interest of 1.5% monthly. We accept VISA, Master Card and American Express.

MIXING AND BREAKING OF CASES:

EuroGourmet is dedicated to helping you purchase our products by the unit, if at all possible, at no extra charge.

SPECIAL ORDERS:

EuroGourmet will be happy to source any products you should desire. We may not always be successful, but we will give it our best shot.

WARM WEATHER SHIPPING:

Due to heat-sensitivity of many of our products, we make sure to insulate these products with adequate cold packs and special liners at a minimum cost to you. During heat waves, our most heat-sensitive items may have to be shipped via air. We use our best judgment and at a same time save you any air freight charges we can.

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